It was my unfortunate experience, I just bought this phone a couple months ago, while I got excited to install any kind of applications, games and themes, suddenly the home screen is acting weird – my suspection this problem appears from corrupt application. It’s in the “shortcut bar” mode, and all the shortcut buttons are dissapeared, the keypad and contact button are completely doing nothing when tapped. Soon, I figure out that this is not the case when the home screen mode in “contact bar”, it only happen in “basic” and “shortcut bar”.
Go to menu Settings > Phone > Phone Management > Factory Setting, the access code can be found in the manual book, but it didn’t eliminate the problem. Prepared the guarantee card for Nokia center, I was thinking to give a shot to search a kind of troubleshoot in internet. I later learn about “soft reset” and “hard reset” thing for my phone. It’s a combination of symbols and numbers that used to reset all setting to factory setting (soft reset) or even complete formatting the phone (hard reset) – erasing all contacts, calendars, notes, etc. I don’t know the legal issue of publication of this code, therefore you might want to found it from google.
Below are my step by step to solve this problem, but because it just trial error, nothing official and in the end I think I’ve messed up a bit, I don’t recommend it, if you need to try something similar, please do it at your own risk or better, go to the professional repair center.
- First of all, I remove my SIM card and memory card, leaving the phone in offline mode.
- Then installing Nokia PC suite in my laptop
- Backup all phone data (most important are contacts, calendar and notes). But the themes that installed into the phone is not backed up(?)
- Do soft reset first, phone restarting, but still didn’t solve the problem.
- Do the hard reset, the phone is restarting again, and I got the screen to adjust country, date and time… problem solved, yes! but I still got to have all my data restored back to the phone.
- Go back to PC Suite, and do data restore… ok seems no problem, but my memory card is not inserted yet…
- Inserting my memory card, the phone then initiate the memory card, but alas, some of my games and applications is not installed correctly, they dissapeared from the phone menu, but the themes seems ok. In second look, the application that is dissepeared are the Java applications.
… noo, I still can’t found the correct way to installed the missing application. Need help please! I found the private folder for the jars, because most the java apps come from OVI store, should I need to move this folder and reinstalled the jars? or is there any way to do it from phone menu?
